Wow! I decided the shoes I purchased at REI last weekend were not right for me and decided to take them back. REI has an amazing return policy. 100% customer satisfaction guaranteed.
While I was there, I needed to figure out a solution for checking my new travel pack at the airport. I have read a lot of blogs and posts that say you should get a cover bag to protect it and keep all the straps from getting snagged in the conveyer belts. One of the guys at the store here in San Francisco was super helpful and showed me what they had and then while I was browsing he found me again and said he had some ideas to secure the bag better.
We worked together for what seemed like an hour on one of the bags at the store, (same model I had purchased) and added some little plastic strap holders and moved some of the buckles around etc. We eventually came up with a great way to secure the pack and make sure all the straps were secure and out of the way so they would not snag at the airport. I didn't end up buying a cover as I think our solution will work just fine.
I walked out after spending about $5 on some strap tie downs and thought, what amazing customer service.
Thanks REI.
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